Please write your order number and email
Exchange or return is permitted within 14 days of receipt. It is not allowed to exchange or return underwear, socks, towels, leggings, Bermudas, or anything similar. Note: The company bears the shipping costs only if we send a wrong product. Otherwise, the customer bears the shipping costs when exchanging or returning.
- Enter the phone number or email from which you made the order
- Enter the order number
- After your order appears, mark the items you want to exchange or return.
- If you want to exchange, choose Exchange
- If you want to get your money back, choose Refund
- In the event of an exchange, place a new order and write in the notes in the shopping cart “Special Instructions for the Seller” that this order is an exchange. Otherwise, we will ship the order to you without receiving the product you want to exchange.
- Before replacing, make sure that the product is intact and can be replaced
- Exchange or return is permitted within 14 days of receipt
- It is not allowed to exchange or return underwear, towels, leggings, women’s Bermudas, underwear heating sets, and the like.
- Products purchased through the offer cannot be exchanged or returned except in cases of manufacturing defects
- note: The company bears the shipping costs only if we send a wrong product. Otherwise, the customer bears the shipping costs when making an exchange or return.
- Orders paid through Value cannot be refunded (they can only be exchanged for the same value).
